The Flower Villa – Refund & Returns Policy

At The Flower Villa, customer satisfaction is our priority. We strive to deliver fresh flowers and quality products every time.

Refund Eligibility

Refunds may be considered if:

• Wrong product is delivered
• Product arrives damaged
• Order is not delivered due to our error

Non-Refundable Situations

Refunds will not be applicable for:

• Incorrect address provided by customer
• Recipient unavailable at delivery location
• Minor design or color variations due to flower availability
• Delayed delivery caused by weather or unavoidable situations

Perishable Products

Flowers, cakes, and chocolates are perishable items and cannot be returned once delivered.

Refund Processing

Approved refunds will be processed within 5–7 business days through the original payment method.

Replacement Policy

If there is a quality issue, customers must contact us within 24 hours of delivery with supporting photos.

Contact Information

The Flower Villa
Booth No. 20, Sector 44 C, Chandigarh – 160047
Phone: +91-9779511167
Email: help@theflowervilla.com